Hometrack Real Estate Marketing | 410-248-2941 | Photography in MD

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Common Questions

You will receive an invitation to your photo gallery via email by 5pm the next business day after your appointment. Once you are logged into your gallery, you will find a download button. Your download will be in the form of a zip file.
You will receive a link via email to your photo gallery by 5pm one business day after your photo shoot. If you have not received your gallery link by 5pm the following day please contact us.
Download the images in the form of a zip file. Typically they will end up in the downloads folder on your computer. Open the folder and highlight all of the files at one time. Once all of the files are highlighted, click "EXTRACT" or "EXTRACT ALL" toward the top of your finder. You will be prompted to select a new location for your images. Our recommendation is to create a new folder and save the images in a location other than the downloads folder.
Prior to your appointment, you will receive a temporary password via email. You will be prompted to update your password the first time you log into your account. If you are having difficulty remembering your password, click "forgot password" to reset it.
If you cancel your shoot by 8am the day of the shoot you will not be charged a cancellation fee. However, if you cancel any later you will be charge a cancellation fee of $50.00
Please send all related design material to Design@Hometrack.net. If you are sending files over 10mb please send via Google Drive, Hightail or similiar file sharing service.
Flyer and Brochure delivery orders approved by 2pm will ship that same day. Flyer and Brochure pick-up orders approved by 1pm will be ready by 4pm for pick-up. Custom and high quantity print orders may take longer.
You must submit your complete order and all materials by 10am to receive a proof the same day.
A branding meeting is a scheduled phone call between you and one of our designers to determine the branding requirements for any custom designed materials. In about 20 minutes we will walk you through a set of easy questions to determine the direction and style of anything we design for you. If you have branding in place we will make sure to keep your new materials consistent with any colors, logos and styles you have in place.
All of our template designs are custom, so we need to create a template designed specifically for you. The branding meeting is simply a discussion with one of our designers to make sure we continue any branding already in place or know the direction of the style you would like us to use for your template design.
The total square footage is derived from the tax record in addition to the portion of the lower level that can be described as finished (photographable).
When creating an account with Hometrack you will be asked to provide a credit card for billing and will be charged the business day following each appointment or completion of print orders. Outstanding invoices will incur additional fees after 30 days.
We accept Visa, Mastercard and American Express. Checks are no longer accepted.
Accounts are automatically billed the day following scheduled appointments or completion of print and design services. We suggest that agents who wish for their clients (or a partnering agent) to pay or split the cost for services should invoice them directly. You will receive an invoice with the breakdown of charges to make this easier. Accounts with multiple team members or associates should be advised that a single card will be kept on file and recommend invoicing team members at the discretion of the account holder. Please be advised, you may only have 1 email address for billing so you may want to designate a team email for this.
You will be invoiced by the property address for your listing. Print materials for the property and additional services will be added to your original invoice. Previously invoiced items will not be billed a second time.
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Support Documents

  • Photography Checklist

  • Twilight Photography Checklist

  • Hometrack Terms & Conditions

  • Privacy Policy