You will receive an email containing a link to your photos by the end of business the day following your appointment.
If you are scheduled for a Friday appointment, you will receive your photography the following Monday. Please inquire for Holiday hours.
You will receive an email containing a link to your gallery, along with your login information.
To view your gallery, follow the access link provided and enter your username and password to log into your account. Click the DOWNLOAD button to open the download menu and select an option from the dropdown.
You may choose to either download the entire gallery or select photos to download.
However, if 2 or more properties within 2 miles of one another are able to be scheduled immediately following one another for the same agent, only 1 mileage fee will be billed.
Our photographers are instructed to limit the handling of personal property. Our policy is typically to avoid moving anything in the home or on the property, as aesthetic preferences vary widely and liability issues may arise.
Though we may occasionally choose to move or adjust something small that is out of place, the expectation should be that the home will be photographed exactly how it is presented at the appointment start time provided in your confirmation email.
A good example of something we may move out of the way would be an empty coffee cup left out on a table, or a paper towel roll that has fallen to the floor.
Requests may be made to adjust the scope of your scheduled appointment by contacting our administrative team.
Please be advised that changes are subject to availability, timing and the assigned photographer. While every effort will be made to accommodate these requests, Hometrack may not be able to facilitate changes to an existing appointment and rescheduling may be necessary.
CANCELLATION POLICY: You may call or email to cancel the photo shoot no later than 5:00pm the day prior to your shoot to avoid a cancellation fee. Late notice cancellations will be subject to a $50 fee, and Hometrack will charge the card on file for the account accordingly.
Just a reminder - you are responsible to let us know when the sun hits the front of your listing property. If your photo shoot is scheduled at a time that the sun is not hitting the front of the property, and you are unhappy with the front of the house, you may schedule and purchase an additional Exterior Only photo shoot.
When creating an account with Hometrack you will be asked to provide a credit card for billing and will be charged the business day following each appointment or completion of print orders. Outstanding invoices will incur additional fees after 30 days.
We accept Visa, Mastercard and American Express. *Checks are no longer accepted
Accounts are automatically billed the day following scheduled appointments or completion of print and design services. We suggest that agents who wish for their clients (or a partnering agent) to pay or split the cost for services should invoice them directly. You will receive an invoice with the breakdown of charges to make this easier.
Accounts with multiple team members or associates should be advised that a single card will be kept on file and recommend invoicing team members at the discretion of the account holder. Please be advised, you may only have 1 email address for billing so you may want to designate a team email for this.
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*Reprint of a previously ordered product.
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Send your request to our design department, at firstname.lastname@example.org.